FAQ & Guides

Q. How safe is shopping on wicksofficefurniture.co.uk?
It is vitally important to Office Furniture that you can give us your personal and payment details over the internet in complete confidence. That’s why we have invested in the most advanced site security available. It provides all the protection and assurance you need to make any transactions or give personal information privately and securely.

Q. How do I place an order?
Once you have selected your furniture, add the items detail. Each item is individually priced. You will be submit the order, or you may opt to collect your order from your local store or distribution centre. Then simply following the prompts on screen for your billing and delivery details, finally select your payment method and, when you are ready, submit your order.

Q. Will I receive an order confirmation?
Your official furniture order confirmation will be sent to you in few working days. It will also include your 5 year structural guarantee on selected items.

Q. Can I make changes to my order?
If you want to make any changes to your order, e-mail us or check the members area for more detail. or telephone us for free for further assistance. We will do our best to help. Early alterations within a few days aren't usually a problem. However, once the goods are in production with the manufacturer we are bound to accept them, so we may have to charge you a cancellation fee to cover our costs. Please note that when merchandise is ordered at different times we cannot guarantee colour matching due to variations between batches. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted.

Q. How do I measure properly?
It is important to check that your furniture will go into your room before placing your order. To avoid disappointment.

Q. Where is my order?
If you wish to check the delivery of your order, please e-mail us or check the members area or call us for free for further assistance.